Data Privacy Policy
We value your privacy at Timber Bench Novel
Information We Collect
If you reach out about corporate flower arrangements or gift services, we gather information you willingly share. This covers your name, company name, email, phone, delivery addresses, and exact specifications for your floral requests. We also obtain payment details when you place orders, handled securely by our payment partners.
For our corporate clients, we might also collect extra business details like company registration information, preferred delivery times, and budget constraints.
Our site automatically gathers technical data when you visit, such as your IP address, browser, device details, and navigation through the site. We use this to enhance performance and learn how clients discover our services.
How We Use Your Information
We primarily use your data to complete flower orders and deliver outstanding customer service. This involves handling orders, organizing deliveries, crafting custom arrangements according to your wishes, and communicating about your service requirements.
We also utilize information to enhance our offerings and the overall website experience. This helps us identify which corporate floral services matter most to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Timber Bench Novel respects your privacy and does not sell your personal data to others. We only share information as needed to deliver our services or when required by law.
We may share essential information with trusted service partners who assist us in running our business. This covers delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government demands. We may also share data to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This includes safe data storage, encrypted communications, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Only staff members who require the data to deliver services may access customer information.
Although we employ robust security measures, no online transmission method is 100% secure. We continually enhance our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, correct, erase, or limit how your information is used.
To exercise these rights, contact us at the details listed at the end of this policy. We will reply within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention timelines vary by data type and purpose of collection.
Typical Retention Periods:
- Customer contact and order details: three years after the most recent service interaction
- Payment records: seven years for tax and accounting purposes
- Website analytics: twenty-six months for service improvement analysis
- Marketing preferences: until you opt out or two years of inactivity
Cookies and Website Tracking
Our site employs cookies and similar technologies to enhance your browsing experience and to gain insight into how visitors interact with our pages. Cookies help us remember preferences and assess site performance.
You can adjust cookie preferences in your browser settings. Note that turning off certain cookies could limit some site features. For detailed details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party websites or services. This privacy policy covers only Timber Bench Novel and our site. We are not responsible for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access through links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. When major changes occur, we will adjust the "Last Updated" date at the top of this document.
Please take a moment to review this policy occasionally so you stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we process your information, please get in touch with us.
Contact Us About Privacy
Timber Bench Novel Privacy Unit
Floral Street, London
London, United Kingdom WC2E 9DD
Email: [email protected]
Phone: +44 20 7946 0999
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within a week.